Liberty Mutual Pet Insurance Review
On its website, Liberty Mutual notes two eye-opening figures: about one third of all pets need unexpected medical attention each year, and the average cost of veterinary care has more than doubled in the past 10 years. Because of these risks, more and more pet owners are discovering the benefits of pet insurance.
Pet insurance works much like health insurance for humans in that it’s designed to give pet owners important financial protections if their pet gets sick or hurt. In the following guide, we’ll review Liberty Mutual’s pet insurance program and look at what real users have to say about the company’s pet policies.
Pros and Cons of Liberty Mutual
- Extensive customization options
- Stackable premium discounts that can save you as much as 20%
- Coverage for behavioral therapy
- No age limits
- Customers have said that claims can take up to 10 business days to be processed
- No coverage for preexisting conditions, which is normal for the industry
What Does Liberty Mutual Offer?
Liberty Mutual has three choices for pet insurance plans: Accident, Accident and Illness, and Accident, Illness and Wellness.
The Accident policy covers costs related to:
- Accidental injuries
- Accidental death
The Accident and Illness policy covers:
- Everything in the Accident policy, plus:
- Illnesses such as cancer, influenza, and other infectious pet diseases
- Hereditary and congenital conditions
- Behavioral therapy
- Alternative therapies
For the most complete care choose the Accident, Illness, and Wellness plan, which covers:
- Everything in the Accident and Illness policy, plus:
- Regular checkups and preventative care
- Routine dental treatments
- Flea and tick treatments
- Spaying or neutering
- Mandatory and optional vaccinations, plus booster shots
- Heartworm exams
- Food for special, medically necessary diets and nutritional supplements
- Prescription medications
You can also choose your own deductibles, coverage limits, and reimbursement levels within certain ranges. Additionally, you can pick and choose the details of each plan to make sure you only pay for what you need.
Conveniently, Liberty Mutual also lets you choose your own veterinarian. And, policies can’t be canceled due to the pet’s age, making Liberty Mutual a great choice for people with older animals.
Here are a few other highlights of Liberty Mutual’s pet insurance plans:
- There is a 14-day waiting period before you can file a claim (this fits with industry standards)
- There is no additional waiting period for hip dysplasia claims (some providers require a wait of up to six months)
- Standard fees apply to reimbursements related to wellness coverage
What to Expect on the Liberty Mutual Website
You can get a free quote on the Liberty Mutual website. On the site, you’ll need to provide some basic information including:
- The type of animal (as of July 2021, Liberty Mutual only covers dogs and cats)
- Your pet’s age and basic details about its medical history, such as preexisting or hereditary conditions and previous illnesses or injuries
- Where you live (since pets living in urban areas are subject to more injury risks)
Premiums vary according to many factors, so it’s hard to generalize when it comes to cost. In the end, the cost of your plan will depend on:
- The type of pet you have, its age, and its medical history
- Where you live
- The deductible, coverage limit, and reimbursement level you choose
If you opt for a higher deductible and lower reimbursement level, then your premiums will cost less. An independent analysis found that the typical monthly cost of an Accident and Illness plan for a medium-sized three-year-old dog averaged about $48. Owners of cats with similar age and size profiles typically paid about $19 per month.
Liberty Mutual offers stackable discounts, which are especially valuable to people who purchased other types of insurance from the company. These can add up to as much as 20% in savings off the price of your premiums.
What People Are Saying About Liberty Mutual
Liberty Mutual has been accredited by the Better Business Bureau (BBB) since way back in 1931. As of July 2021, the company holds an A+ rating on the BBB website, which is the highest possible score.
Liberty Mutual offers its pet insurance policies through a partner, Hartville Pet Insurance. As of July 2021, Hartville Pet Insurance has a rating of 4.1 out of 5 on Trustpilot, with more than 200 reviews. Scores break down as follows:
- 82% of reviewers give the company a perfect 5 out of 5
- 89% gave a score of 4 out of 5 or higher
- 95% gave Hartville Pet Insurance a positive review
The Bottom Line
Liberty Mutual is an established insurance company with a long track record of customer satisfaction. Its pet insurance policies offer excellent great and customer-friendly terms that make it a strong choice among its competitors.
Hartville Pet Insurance, the Liberty Mutual partner that administers the company’s pet policies, has excellent consumer reviews. Dollar for dollar, Liberty Mutual pet insurance delivers strong value that compares very favorably against competitors. If you’re in the market for pet insurance, Liberty Mutual is worth a look.