Lemonaid Health Review

Lemonaid Health is like an online doctor’s office. As a telehealth network, it provides online doctor’s appointments to patients throughout the United States. The San Francisco-based company was founded in 2013 and has grown in popularity with the rising need for online healthcare.

Patients can reach doctors and nurse practitioners through Lemonaid Health’s mobile app, video conferencing software, and phone calls. As of April 2021, Lemonaid Health offers primary care consultations and treatments for a wide range of health conditions.

In this review, we’ll take a closer look at Lemonaid Health in order to help you decide if it’s right for you.

Pros and Cons of Lemonaid Health



What Does Lemonaid Health Offer?

Patients can use Lemonaid Health to arrange remote telehealth appointments with doctors or nurse practitioners. Meetings take place through the Lemonaid Health mobile app, via supported video conferencing platforms, or over the phone.

As of April 2021, Lemonaid Health provides healthcare services for a variety of common ailments, including:

Lemonaid Health also supports video-based care visits for conditions beyond the standard conditions it treats. The cost of this service is higher, and the Lemonaid Health team considers all requests on a case-by-case basis. To arrange this service, submit a description of your medical complaint. The Lemonaid Health team reviews it, and if it can help with treatment, Lemonaid promptly routs you into the appointment system.

As an important side note, remember that Lemonaid Health shouldn’t be considered a substitute for all in-person medical care. The service is intended for the diagnosis, treatment, and management of non-acute, non-emergency health issues.

What To Expect on the Site

Lemonaid Health’s website features a tiled layout that prompts patients to select the ailment category that most closely matches their symptoms. For example, tiles include “erectile dysfunction,” “depression,” “hair loss,” and “migraine.” When you click on a specific tile, you’re taken to a landing page with more information. If you decide to proceed, simply follow the prompts to request an appointment.

If the Lemonaid Health team is not able to assist you due to the nature of your request, you will be advised to seek a traditional medical consultation. Any fees or charges you have paid will be refunded in full if this occurs.

Processing times vary, but Lemonaid Health strives to provide “super fast” service — to use the company’s own words. Several factors impact timelines, as the legal requirements for telehealth services vary. While patients can often access services immediately, that isn’t always the case. Sometimes healthcare providers are required to screen requests with short video consultations before providing services.

In most cases, Lemonaid Health can provide appointments within 24 business hours. From Monday to Friday, its hours of operation span 8:00 a.m. through 5:00 p.m. PT. On Saturdays and Sundays, Lemonaid Health’s hours of operation are from 8:00 a.m. to 12:00 p.m. PT.


Generally, Lemonaid Health uses a flat-rate pricing model. For the majority of its services, patients pay $25 for a telehealth consultation. However, if a patient wants a consultation for a condition that isn’t standardly provided, there’s a $75 consultation fee.

Additionally, mental health services represent another notable exception. Since conditions like anxiety and depression require regular, ongoing monitoring, patients pay a flat monthly fee that covers all consultations and medications. Depression and anxiety treatments are $95 per month.

Lemonaid Health maintains its own online pharmacy, so it can ship necessary prescriptions directly to you. These costs vary depending on the type of medication you need, but they compare favorably with traditional drugstores.

As of April 2021, patients can’t pay for Lemonaid Health consultations through their insurance plans. But Lemonaid Health notes that the $25 fee applied to most treatments is less than the co-payment cost required by many insurance plans.

What People Are Saying About Lemonaid Health

As of April 2021, Lemonaid Health is accredited with the Better Business Bureau and holds an A+ rating. Additionally, it has a score of 4.48 out of 5 stars based on customer reviews on the BBB website. Customers note the convenience of online doctor’s appointments and the transparency of its flat-rate pricing model.

The Bottom Line

Lemonaid Health fills a vital healthcare service delivery gap. It connects patients with licensed medical experts from the comfort of home. So, busy people save time. Plus, patients don’t need to spend time in waiting rooms. Lemonaid Health can also be a resource for those with access limitations, including the elderly and those living in remote areas.

As you compare the best online doctors, Lemonaid Health is worth considering.