Doctor on Demand Review
Doctor on Demand was launched by Jay McGraw, son of Dr. Phil McGraw, and Dr. Phil himself. The company boasts more than 1 million downloads of its app, which offers access to thousands of board-certified doctors who can help you with a wide array of medical concerns at any time of day. In an age when patients are becoming warier of having to spend time in waiting rooms, Doctor on Demand offers a quick and reliable way to consult with doctors about medical concerns from home.
At a Glance
Founded in 2013, Doctor on Demand offers an array of services to meet many of your medical needs without ever having to leave the comfort of your own home. The 24/7 service can answer your concerns, and you can also have prescriptions electronically sent to your local pharmacy if need be. They offer treatment programs under certain health plans and can offer assistance with many concerns, including:
- Cold and flu
- Skin conditions
Doctor on Demand is also very upfront about conditions that they are not able to help with, which takes a lot of the guesswork out of knowing whether or not the service is right for you. Emergency conditions which they explicitly are unable to assist you with include:
- Chest pains and numbness
- Loss of consciousness
- Vomiting or coughing up blood
- Bone breaks
- Severe burns
- Traumatic brain and spinal cord injuries
They recommend heading to a hospital to address the above emergency issues.
Doctor on Demand breaks down their service into categories which include:
- Behavioral Health, which includes mental health care provided by therapists and psychiatrists
- Preventative health, which can include lab screenings as well as age-appropriate screenings, counseling, diet, and nutrition counseling
- Chronic care, which focuses on long-term conditions, including asthma, high cholesterol, high blood pressure, diabetes, and weight management issues
What to Expect
Registering with Doctor on Demand is a simple and straightforward process. Once you get started, you will be prompted to create a profile and download their app, which works for iPhone and Android. The app will ask for basic contact information. The entire process only takes a couple of minutes. Then you’re free to see the first available medical provider, book a mental health session, or set up your pharmacy information.
This is 24 hours a day, 7 days a week. When you need to speak with a medical doctor, the average wait time is only 5 to 10. However, you do need to book an appointment to see a mental health professional.
Pros and Cons
When it comes to getting telemedicine service, Doctor on Demand offers one of the easiest and most efficient interfaces on the market. Still, you must consider whether it fully meets your needs. Let's take a look at the pros and the cons of choosing Doctor on Demand.
- 24/7 service for any of your medical concerns
- Exceptionally easy-to-use mobile app
- Clear and upfront pricing
- Medicare Part B covers Doctor on Demand video visits
- Can only prescribe certain medications
- No chat feature
Unlike some services, Doctor on Demand has clear and easy-to-understand pricing. An initial visit will cost you $75 for medical concerns, $129 for therapy, and $299 for psychiatry. If you have insurance or the service is covered by your employer, this can affect pricing. For instance, large employers like Walmart and Comcast have partnerships with Doctor on Demand for their employees. Additionally, many insurers such as Humana, Aetna, and Cigna also work with Doctor on Demand. Medicare Part B can also cover Doctor on Demand services.
What Others Are Saying
Doctor on Demand boasts an A+ rating from the Better Business Bureau. The company has a wide variety of positive reviews online, including over 1 million downloads of their app and 117,000 reviews that average 4.9 out of 5 stars. The easy-to-use interface and the speed of the service are often noted as exceptional.
The Bottom Line
Research has shown that the quality of care you can receive through telemedicine services is as good as what you can expect from an in-person visit to a doctor. The added benefit here is that you can consult with a physician much faster through Doctor On Demand and avoid sitting around waiting rooms. For these reasons, Doctor on Demand can be a great alternative for quality medical care.