Amwell Online Doctors Review

Demand is greater than ever to have access to skilled medical professionals without having to leave home. Amwell enables you to use your computer, tablet, or smartphone to connect with a doctor or other medical professional. This convenient setup can help save time and hassle when it comes to dealing with medical problems.

At a Glance

Amwell is a telehealth service. You can receive professional care from doctors for a variety of services, including:

Doctors are available 24 hours a day. The most commonly treated conditions include:

The above is just a sampling of conditions — there are dozens more that Amwell can help you address.

What to Expect

The doctors who work through Amwell are all licensed, board-certified physicians. They’re available 24/7 on the website and mobile app. If you require medical help at 2 a.m. on Christmas morning, for example, you can use Amwell to connect with a doctor. You can choose which physician you want to talk with from those available. To help you determine which doctor to select, Amwell lists their experience and ratings.

Meet securely with the doctor online through the web interface or mobile app. Since Amwell enables you to virtually meet face-to-face with physicians, the service offers a personal touch. It's also possible to have a phone consultation, but you should know that many states require doctors to see patients on a video call to write any prescriptions that may be required.

Pros and Cons

Amwell offers several benefits for people looking to get promptly connected with doctors. However, since it is an online-only service, there can be drawbacks. Let's take a look at the pros and cons.

PROS:

CONS:

Payment and Customer Service

Urgent care visits cost $79. If you have a qualifying health insurance plan, you can expect to pay less. If you require additional services, such as psychiatry or therapy, it depends on what state you live in and the availability. For that reason, you'll need to create a profile to determine costs.

Therapy sessions start at $85. All of the therapists on Amwell are well qualified and typically have a master's degree. However, you can expect to pay upwards of $99 to meet with a therapist who has a Ph.D. Psychiatric help costs about $199 for the initial assessment and $95 for follow-up visits.

Customer service is available 24 hours a day by a toll-free phone number or email. Amwell also has a thorough FAQ that can help.

What People Are Saying

J.D. Power named Amwell no. 1 in customer satisfaction for direct-to-consumer telehealth providers in 2020. Additionally, Amwell has a 3.3 out of 5-star rating on Trustpilot.com, with 65% of reviews rating the service as excellent. Amwell also has an app that you can download from the Google Play Store. The app has a 4.2 out of 5-star rating based on more than 7,000 reviews. Many reviewers expressed satisfaction with the speed and ease of use when it comes to connecting with doctors on Amwell. When an issue was mentioned, it was often a technical issue rather than an issue with the medical service provided.

The Bottom Line

Now more than ever, people are looking for solutions to deal with medical problems that don't require long waits or having to leave home. Amwell has proven to be reliable and cost-effective for many customers. They are a quick and efficient resource for connecting with doctors at any time of day. The services they offer are far-reaching. It's a useful option for those who want to see a doctor from the comfort of their own home.