Philips Lifeline Review

Company Overview

Based in Framingham, Massachusetts, Philips Lifeline was founded by a gerontologist in 1974 to ensure elderly people received emergency medical care when they needed it. The company initially sold its services to hospitals and nursing homes but has evolved over the years to now sell medical devices and healthcare products directly to consumers, mostly senior citizens. Today, Philips Lifeline remains one of the top medical alert services in the United States, having served over seven million customers during its more than 40 years in operation. Here we look at the products and services provided by Philips Lifeline and how they compare to other similar companies.

What Philips Lifeline Offers

The crown jewel of Philips Lifeline's medical alert system is its “fall detection” feature. Called “AutoAlert,” the fall detection system uses smart sensors to identify a fall and automatically send an alert to Philips Lifeline. This means that elderly customers do not have to worry about pushing their medical alert button themselves, especially if they blackout or are unable to move after a fall. The emergency responders employed at Philips Lifeline monitoring center are automatically notified when a customer falls and send immediate help without the customer having to do anything.

There is also two-way communication between the customer and monitoring center through a medical alert pendant worn around the client’s neck. This enables seniors to speak to emergency operators directly if required and able to do so. Philips Lifeline monitoring occurs 24-hours a day, seven days a week, 365 days a year through its North American-based “Response Center.” This center supports multiple languages, including English, Spanish and Mandarin. Professional Response Associates are trained to deal with a variety of emergency response situations and will help any medical alert owner whether it is an emergency or a false alarm.

Costs and Terms

The company's monitoring fee starts at $29.95 per month with no long-term contract needed, and all equipment involved in the fall detection system is covered by a comprehensive one-year warranty. The monthly fee can go as high as $64.95 depending on the product subscription selected and all the services included. The higher end $64.95 fee includes around the clock monitoring and emergency dispatch services. There is also a one-time equipment fee of $149. However, on the positive side, there is no activation fee or long-term contract to sign, which is different from many similar services. This makes the company's medical alert system even more affordable for senior citizens and/or caregivers who purchase one for a family member, neighbor, or friend.

While the Philips Lifeline product comes with an easy step-by-step voice-guided installation process, customers can request that a company technician visit their home to install the system in-person to ensure that it is working properly and that the system is securely connected to the company’s monitoring center. The optional installation does require a one-time fee as well.

Available Packages

Philips Lifeline offers a variety of medical alert packages, ranging in cost from $29.95 up to $64.95. Below is a breakdown of the products and services that are included with the standard and most expensive Philips Lifeline packages. Keep in mind that there are several packages in-between the low and high ones that range in cost from $44.95 to $54.95 a month. For full details on all the packages, contact Philips Lifeline directly.

HomeSafe Standard (Basic Package): $29.95 per month with a $50 activation fee

GoSafe 2 (Top Tier Package): $64.95 per month with a $99.95 activation fee

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What Others Are Saying:

There are many reviews of Philips Lifeline online, most of them positive.The Better Business Bureau gives Philips Lifeline an “A+” rating and notes that there have been 26 customer complaints against the company in the past three years, most of them related to billing disputes. Philips Lifeline is one of the top-rated companies in the “life alert” space.

The Bottom Line:

Philips Lifeline is a medical alert provider that offers quality equipment and exceptional service to its customer base of mostly elderly senior citizens. The company has a strong reputation for building quality medical alert systems that incorporate the latest technologies, and for being exceptionally responsive to its clients’ needs. Philips Lifeline uses mobile networks and GPS systems to provide subscribers with protection and peace of mind. Unlike many medical alert companies, Philips Lifeline does not require long term contracts and does not charge an activation fee. The equipment is easy to install and a company technician can install it safely and quickly. All in all, this is a company that is at the top of the life alert industry.