MobileHelp Review

MobileHelp® is America’s leading provider of M-PERS (Mobile-Personal Emergency Response System) technology, providing medical alert systems to clients across all 50 of the United States.

MobileHelp also has accreditation and an A+ rating from the Better Business Bureau, as well as a 4.64 average from based on 3,588 reviews.

Key Features

MobileHelp offers medical alert systems to seniors and others with chronic medical conditions who may need to get emergency help while at home or away from home.

Specifically, MobileHelp medical alert systems are integrated with nationwide wireless voice, data, and GPS technology to monitor your location in real time. This ensures that, if need be, you’re able to get quick personal emergency assistance no matter where you are.

MobileHelp’s service depends heavily on their GPS technology, which uses satellites to constantly transmit your location to your MobileHelp medical alert device. If you experience an emergency, you can then press the Help Button on your device to send your current GPS location and your unique customer ID to MobileHelp’s call center through the AT&T cellular network.

Their call center then coordinates with emergency services to send assistance to your exact location. Depending on your need, they may contact a neighbor, family member or actual emergency service.

MobileHelp offers different versions of their alert system according to need. They offer their Cellular Duo System and/or Solo system for people looking for protection at home and away from home, and for people just needing protection at home, they offer their Classic System.

Fortunately, if your needs change, you can easily upgrade your Classic System to a Duo System.

Beyond this, not only can you give loved-ones access to your location at all times through an online portal called MobileHelp Connect, but you can also assign specific people in your life the role of “responder”. In the event of an emergency (indicated by you pressing the help button), these responders are notified and automatically emailed a map of where you were when you pressed the button.

All of the different features available through MobileHelp Connect will vary depending on the type of system and accessories used.

To ensure and maintain quality, MobileHelp’s medical alert systems have the following certifications:

MobileHelp assures that independent laboratories are used to validate compliance to all of these standards.

As an additional quality assurance measure, before purchasing an alert system, MobileHelp encourages people to first check cellular coverage in their area which can be done on their website.

For any additional questions, they also offer a 100% U.S. based customer service team.


Each alert system is priced differently according to the extent of its coverage, as described below.

MobileHelp Classic: $239.40/year

Cellular in-home emergency medical system. Protects you at home even when you don't have a landline phone.

MobileHelp Wired Home: $275.40/year

A landline-based medical alert system with the industry’s most extensive coverage – up to 1,300 feet.

MobileHelp Duo: $443.40/year

Cellular in-home and on-the-go emergency medical system. Protects you at home even when you don't have a landline phone.

Mobile Duo: $479.40/year

The industry’s only 2-for-the-price-of-1 GPS medical alert system.

MobileHelp Solo: $395.40/year

Cellular in-home and away emergency medical system. Protects you at home and on-the-go even when you don't have a landline phone.

Also included in all of their plans for free is MobileHelp Connect’s standard features. Premium features are available for an additional monthly fee.

You can also choose to pay semi-annually, quarterly or monthly for any of these plans, in which case you have to pay an extra one-time payment of $49.95. Regardless, MobileHelp doesn’t enforce long-term contracts for any of their plans.

They also offer free shipping and a 30-day risk-free trial.


For anyone with a chronic medical condition that could suddenly render them needing help or medical attention in their home or otherwise, it’s hard to find a simpler and more affordable solution than MobileHelp’s medical alert system. At the touch of a button, emergency responders and loved ones can pinpoint the location of a MobileHelp user and quickly get them the help they need.

MobileHelp also boasts all of the industry-standard certifications you hope to see in as important of a service as medical alert systems, including being FDA registered and FCC certified.

And with a 30-day money-back guarantee, you can check out their website, order a system suited to your needs and try it out completely risk-free.