Amazon Home Warranty Review
Amazon Home Warranty is based in Columbus, Ohio, and boasts the largest network of licensed and insured contractors in the U.S. home warranty industry. The company works with over 40,000 service providers who repair and replace major home systems and appliances under contract all over the country. In this review, we’ll look at available plans, pricing, and what customers think in Amazon Home Warranty reviews.
Pros and Cons of Amazon Home Warranty
- The largest network of certified contractors in the U.S. home warranty industry
- Customers can request to use their own service provider
- Competitive prices
- Service fee of $75 each time a technician is called
- Items may not be covered due to cosmetic defects, rust and corrosion
What Does Amazon Home Warranty Offer?
Amazon Home Warranty offers three packages for consumers to choose from: a Systems Plan, an Appliances Plan, and a Combo Plan which includes both systems and appliances.
The Appliances Plan protects major home appliances such as dishwashers and refrigerators, while the Systems Plan covers things like air conditioners and furnaces.
The Combo Plan protects a whole host of items and includes all things listed in both the Systems and Appliances Plans. Some of the items covered under the Combo Plan include:
- Central Heating and Air Conditioning Systems
- Plumbing Including Stoppages
- Electrical System
- Hot Water Heater
- Refrigerator with Ice Makers
- Oven, Range, Stove, and Cooktop
- Clothes Washer and Dryer
- Garbage Disposal
Additionally, Amazon Home Warranty offers a lengthy list of optional add-ons that can be included in the warranty for an additional fee. Among these items are:
- Pool and spa
- Lawn sprinkler system
- Septic system
- Whole-house humidifier
- Sump pump
- Limited roof leak
- Central vacuum
- Well pump
- Water softener
Amazon Home Warranty will fix or replace home systems and appliances regardless of their age. Items are fully covered as long as they are in working order at the start of the contract. The company will cover home systems and appliances if they:
- Become inoperable due to normal wear and tear
- Are in place and in proper working order on the contract start date
- Are located inside the main foundation of the home or detached garage
All contracts are subject to a 30-day waiting period after purchase. Contracts are in place for 365 days from the start date. Customers have the option to cancel a policy after one year.
What’s Not Covered?
As with all home warranty companies, Amazon Home Warranty has some exclusions to be mindful of. These include what the company calls “specific issues” such as cosmetic defects, pre-existing conditions, rust or corrosion, and problems caused by the improper operation of an appliance or home system.
The maximum liability cannot exceed $1,500 per contract for access, diagnosis, and replacement. However, some covered items such as plumbing, electrical, and water heaters are capped at $500. The maximum payout for expensive HVAC equipment is up to $2,500.
You can visit Amazon Home Warranty’s website to learn more about what is and isn’t covered. It’s always smart to understand your coverage before you sign up for a warranty service.
Amazon Home Warranty Contractors
The company uses a network of providers, though customers may be able to request their own service provider. The ability to request and use your own service provider is unique as most home warranty companies require homeowners to use their contractors only. Amazon Home Warranty says they will attempt to expedite repairs if there is an emergency.
Amazon Home Warranty’s contract states that customers must immediately contact them by phone when any problem occurs, no matter how big or small. They will contact a service provider within 48 hours of a claim being made. The service provider will then notify the customer to schedule an appointment. Appointments are made at a time that is mutually convenient for the homeowner and the service provider.
Amazon Home Warranty prices vary based on the plan selected and where a customer happens to live. Amazon Home Warranty’s costs are comparable to the industry average of $300–$600 per year.
In addition to the cost of purchasing a plan, Amazon Home Warranty also charges a service fee, or deductible, of $75 that is due before a technician diagnoses or resolves an issue. The industry average service fee ranges between $75 and $125.
Pricing depends on several factors such as your location, which plan you choose, the size of your home, plus any add-ons. Because of this variation, it’s best to request a personalized quote on the company’s website.
What People Are Saying About Amazon Home Warranty
As of June 2021, the company has a score of 4.01 out of 5 stars based on feedback from customers who wrote Amazon Home Warranty reviews on the BBB website. In these Amazon Home Warranty reviews, customers seem to appreciate the company’s:
- Speed of service
However, some customers report that getting through to customer service can take a long time and that there can be fine print associated with covered items.
The Bottom Line
Amazon Home Warranty offers competitive prices and employs the largest network of contractors in the U.S. home warranty industry. They have the resources needed to repair and maintain most household systems and appliances. While they may not fix every issue that arises, they have policies that will cover most of the major items in your home. If you’re looking for a home warranty, Amazon Home Warranty is worth your consideration.