Thumbtack is a site that can match you with almost any kind of professional you can think of. In fact, Thumbtack boasts that it has 1,100 different kinds of professionals that it can connect you with for any imaginable job you could need done. One of the most popular services that Thumbtack provides is linking you with qualified home cleaning professionals in your area.
The company dates to 2008 when they were founded with the simple mission of solving the problem of why it was so difficult to find a professional when you needed one. Their service consolidates all the potential experts that you could track down in your town into one place so you can sort through them quickly and easily to see who is going to best meet your needs.
At a Glance
The Thumbtack interface is super quick and easy to use when you want to find a professional to clean your home. All you need to do is put in your zip code and then Thumbtack instantly takes you to a page with a list of professionals. From there, you can refine your needs to something more specific. Thumbtack gives you the option to search for a cleaner based on the following criteria.
Frequency: You can let Thumbtack know how often you need your cleaning service to be conducted. They give the following options when searching for a cleaner for your home:
- A one-time cleaning
- Weekly cleaning
- Bi-weekly cleaning
- Monthly cleaning
Number of Rooms: You can choose the number of bedrooms and bathrooms that you're going to have cleaned in your home.
Type of Cleaning: Depending on what you need done around the house you can specify one of several cleaning types that you require:
- Standard cleaning
- Deep cleaning
- Move out cleaning
Extra Services: Since most cleaning professionals only offer a limited range of cleaning unless other arrangements are made, you can request some additional services on top of the standard package that you might expect from any given cleaner. These include:
- Interior window cleaning
- Refrigerator cleaning
- Laundry service
- Oven cleaning
Pets: The last piece of information you can provide is whether or not you have pets in the home. That's more for the benefit of the cleaners themselves in case they have allergies, the pets need to be secured, or the cleaner needs special pet-friendly supplies.
What to Expect
Thumbtack is free for consumers to use but there is a fee for professionals to use it. What that means is that the marketplace is set up in a way that makes it more competitive for cleaners which ends up passing potential savings and value on to you. Because there is so much competition between professionals you can count on getting some very competitive rates.
Thumbtack can also provide you with some peace of mind in choosing your professional since they offer background checks for the cleaners who sign up with the service. Although the background checks aren't required, you are able to tell whether or not the person you are choosing to hire has had a background check done before you commit to hiring them.
Pros and Cons
Thumbtack is able to connect you with thousands of different kinds of professionals, not just home cleaners. Because of that it may not fully meet the needs you're looking for from a home cleaning service. Let's take a look at the pros and cons of choosing Thumbtack for hiring a professional home cleaner.
- Incredibly simple interface
- Lots of options to choose from
- Helpful reviews from past customers
- Upfront pricing
- Some customers have had issues with professionals not showing up at scheduled times
- Thumbtack doesn't provide the actual service so you may have to resolve potential concerns and disputes with the providers themselves
Costs and Customer Service
Once you've used Thumbtack's interface to request the specific range of services you require, you will be matched with the professionals that fit your criteria. The contact information for the professional will be present as well the overall cost that you can expect for the service you requested. For instance, if you're looking to get weekly cleaning of a 3-bedroom, 2-bathroom home in the 90210 zip code you can expect to get a range of prices from $180 to $300. You can scroll through the list of cleaners to see who's going to meet your specific needs and negotiate from there to get the exact service you want for the price you're willing to spend.
Because Thumbtack doesn't provide the cleaning services themselves, they are just connecting you with those who do, there can't be a standard fee across the board for any given service. That said, compared to similar services, the way pricing works on Thumbtack is one of the most upfront and open so you'll know within moments what a potential home cleaner is going to charge for the services you require, making it easy to decide who you'd like to get more information from or hire.
If you have an issue you can contact Thumbtack through email or use a 1-800 number to speak directly with a person.
What People Are Saying
Thumbtack has an A+ rating on the Better Business bureau's website. On Trustpilot.com they have a great 4 out of 5-star rating with hundreds of positive reviews from customers. There are over four million reviews of professionals on the site itself from customers.
The Bottom Line
Thumbtack can match you with professionals who can provide over 1000 different services for their customers. Their interface is clean, intuitive, and very easy to use. It's clear from the get-go how much you're going to pay, and you can really save yourself a lot of stress and hassle by getting all the information you need and booking a professional in just moments on their website. If you need some professional home cleaning, Thumbtack is a great resource to get it done.