Home Advisor Review
Home Advisor isn’t a cleaning company on its own, but it does have advantages over traditional cleaning companies. Rather than provide a cleaning service for you, Home Advisor can connect you with pre-screened cleaning companies in your area so you know you're getting the best, most reliable service when you need it.
Essentially Home Advisor takes the research and guesswork out of hiring a professional to clean your home. All of the companies Home Advisor refers you to have had extensive background checks to ensure that they are safe and reliable. That means peace of mind for you, and also it allows you to spend your time more freely without having to worry about combing through reviews of businesses and websites to determine what cleaning company will be able to best meet your needs.
At a Glance
Home Advisor has been operating as a digital marketplace since 1998. When you visit their website, you'll be able to choose from a massive list of home services, not just home cleaning. Home Advisor can connect you with local professionals who can do everything from duct cleaning to electrical repairs to plumbing and more.
When you choose the home cleaning option Home Advisor will first ask you where you're located and then, based on your zip code, will allow you to fill out a quick questionnaire about what kind of services you need. That includes things like:
- Central vacuum
- Stone or marble polishing
- Maid service
- Spring cleaning
- Wall, ceiling, tile and grout cleaning
- Duct and vent cleaning
- Professional home or office organized
- Post-construction clean up
- Range and hood cleaning
Once you choose the kind of service you're looking for, Home Advisor will ask you whether this is going to be a recurring service, or a one-time deal. After that it will be able to scour the area near you and match you with several companies in your area that can meet your needs.
What to Expect
Home Advisor is really a customer service business which means they go above and beyond in ensuring that you get the best service possible. Because they are not providing the actual service directly, and are instead connecting you with the company that can provide what you need, they've really refined their own customer service techniques to make this as quick, easy, and effective as possible. The service is free to use and is remarkably fast in terms of connecting you with the best options in your area. It literally only takes a couple of minutes to fill in the information required and get referred to several options nearby. At that point you're able to look over the recommendations that Home Advisor has made and decide for yourself if you want to contact one or all of them to proceed with the job.
Pros and Cons
Home Advisor can put you head and shoulders above where you would be if you were just trying to find the best home cleaner on your own. Let's take a look at the major strengths of choosing Home Advisor for your home cleaning services, versus some of the drawbacks you may experience.
- Fixed-price services available
- Access to potentially hundreds of professionals
- Companies are vetted and thoroughly background checked
- The service itself is free to use
- Easy online scheduling
- Home Advisor doesn't provide the actual services for you
- Not all options may appear in your search results
Payments and Customer Service
You have a couple of options when it comes to using Home Advisor for finding a home cleaning provider. With the straight referral route, you can let Home Advisor know what kind of service you need, get in touch with the companies they refer you to and get a quote for services directly from them. You can also choose the fixed price service and pay in advance of the work being done, allowing you to avoid any hidden surprises or concerns over what the cleaning may cost if it takes longer than initially expected.
If you need customer service, Home Advisor has representatives available 24 hours a day, 7 days a week.
What People are Saying
Home Advisor has some impressive reviews online. They have an “Excellent” 4.4 rating on Trustpilot and an A rating from the Better Business Bureau. Because the company is responsible for vetting the professionals they work with and ensuring you're getting top quality service, there are very few complaints from customers overall.
The Bottom Line
Even though Home Advisor doesn't directly provide the services you’re looking for, the simple and efficient way they are able to connect you with numerous home cleaning professionals and the level of service that they offer really makes them worth looking into. Knowing that you don't have to worry about background checks and that the person you're going to be inviting into your home has been proven safe with a criminal and financial background check is a clear benefit that can offer you peace of mind.
Their service is easy to use, there's even an app you can download on your phone to allow you to book a professional anytime, anyplace. If you're looking for a stress-free way to hire a reliable professional to clean your home, Home Advisor is a great choice.