Formed in 2012, Handy is a platform that connects homeowners with professional cleaners and handymen who have been pre-screened and vetted ahead of time so you know they are safe and reliable. The service does the legwork for you in determining whether you can trust a professional and that they are who they claim to be. Since you're inviting these people into your home, it's comforting to know that if they say that they are fully licensed and accredited with years of experience they truly do meet those claims and aren't just saying that in an effort to gain your business. That's the strength of going with a platform like Handy for finding a home cleaning provider — they're going to make sure that the cleaner you do hire is the best one for the job.
At a Glance
Handy is set up to be just what the name suggests — handy. Booking through their website or their app is extremely fast. In fact, it's probably faster than most similar services. You only need to say what you want done, and when you want it done and then you're ready to go. After that you'll just need to add your address and a payment method and you're good to go.
The following information is all Handy requires from you:
- Your ZIP code
- Number of bedrooms
- Number of bathrooms
- The dates you need your cleaning
Once you give them that information, you're immediately given a quote for what it's going to cost, including a 30% discount if it's your first booking. At this point you are also able to choose some extras. These include:
- Inside cabinet cleaning
- Inside fridge cleaning
- Inside oven cleaning
- Laundry washing and drying
- Interior window cleaning
Each of these extras will have an additional fee that tends to range between $8 and $15.
What to Expect
Handy has made some valuable partnerships over the years that help increase the efficiency of the service for customers. For instance, you can use Amazon Alexa devices to book services for cleaning in your home. They’ve also paired up with companies like Wayfair and Walmart you can use the handyman portion of their services to assemble furniture when you purchase it.
Regardless of the specific service you need, you can book cleaners to come to your home anywhere from 7 a.m. to 11 p.m. any day of the week. The professional cleaners that Handy uses have been screened, had a background check, and have been rated by customers so you can see what kind of experiences other people have had and decide for yourself if you want to use them.
If you like the house cleaner you get, you can request the same cleaner for any subsequent visits and Handy will do their best to make the scheduling work out. If you can’t make a certain day, you can readjust the scheduling to a better time as long as you give at least 48 hours notice.
As an added benefit, if you scheduled cleaning for times when you're not available to be at home, you can still check the progress on your app. The cleaner will check in and make progress reports that you can view so you know how things are going. At the end of it all if you're not happy with your service, Handy guarantees that they will send another professional to make up for it at no charge.
Pros and Cons
Handy can match you with professional cleaners in mere moments. Let's look at the pros and cons of using Handy to hire your home cleaner.
- Easy-to-use interface and can even be accessed through Amazon's Alexa
- Incredibly fast booking process
- Access to upwards of 10,000 cleaners
- Available in 28 major cities in the United States
- Can offer some very affordable deals
- Cleaners bring their own supplies
- Not available in every city
- Must pay extra for certain cleaning jobs
Payment and Customer Service
When you book directly through the site you can get a quote in just seconds based on what you need. From there you can tweak your needs to make it a monthly cleaning, a bi-weekly cleaning or even a weekly cleaning. You’ll get discounted rates if you sign up for weekly, bi-weekly, or monthly services.
Paying with Handy is simple since you can pay your cleaner directly in the app. No need to worry about having the right amount of cash on hand.
What People Are Saying
Handy has an excellent rating on Trustpilot, scoring a 3.6 out of 5 and boasting well over 6,000 excellent reviews and 3,000 great reviews. They also feature a B rating on the Better Business Bureau. Customer reviews tend to be positive, with the primary complaints having to do with the cancellation policy, although Handy’s policy is standard for the industry and seems pretty fair overall.
The Bottom Line
One of the hardest things about hiring a professional to come into your house to clean up is knowing who will provide the best and most trustworthy service. Because Handy does the background checks and can connect you with a cleaner in mere moments (including a price quote) it really stands out as one of the best services in the business for getting you matched right away with a professional cleaner.