Care.com has been established to provide home services of a sensitive nature which includes housekeeping. They are also able to provide childcare, senior care, and care for people with special needs. Essentially the company is set up to provide you with services that require an extra level of trust and skill for when you want to make sure you're getting top-level service across the board.
Operating in 20 countries around the world, Care currently has over 32 million members.
At a Glance
When you head to the Care website you are given the option of choosing what kind of service you require. Once you have selected that you're looking for a housekeeper you just have a few simple questions to fill out.
When Do You Need a Housekeeper? This first question gives you four options so you can hire a housekeeper right at that moment, within the week, within a couple of months, or you can say you are just browsing.
How Many Bedrooms and Bathrooms? After choosing when you need a housekeeper, the website will refine your request to find the best housekeeper for you. You can include how many bedrooms and bathrooms you have, and then it will also ask whether the housekeeper needs to bring supplies with them or if you will provide them.
What Tasks Do You Expect the Housekeeper to Complete? Here you can fill out a check list of what you want your housekeeper to do, which includes the following:
- Bathroom cleaning
- Kitchen cleaning
- General room cleaning
- Window washing
- Carpet shampooing
- Furniture treatment
Where Do You Need Help? The final question is related to your location. You simply put in your ZIP code and then Care will let you know how many housekeepers are in your area. If you don't have a profile set up on the website already, now is the opportunity to create one.
At this point, Care will give you the chance to fill out some additional information if you want to refine your choice. If you choose to fill out the additional information, you’ll be asked questions like whether you need to have a cleaner for just one time or it's a recurring thing, the date you need them, and so on. It will also ask what time of day you’d like your housekeeper to show up and finally the pay range that you're interested in. The default here is $15 to $25 per hour and you can adjust it up to $50 an hour if you like.
What to Expect
Care offers a basic and a premium level of service. The basic service is free and will connect you with caregivers in your area, but if you choose to go for the premium service (which does have a monthly fee) they will also provide you with background checks, contact information, and reviews and references for the professionals you hire.
If you choose to stick with the free service, they'll still connect you with professionals in the area that meet your needs. Also, if it's your first time using the service, you can get a 20% discount after you sign up but it does come with a time limit to use it once you set the process in motion.
The list of professional cleaners that are recommended for you will be broken down by their distance from your location, how much experience they have, the kinds of reviews they've gotten from other Care customers, and the hourly fee. Also, during the covid-19 crisis, caregivers can verify that they have been checked for fevers and other health conditions to help offer peace of mind before you invite someone into your home.
Pros and Cons
Care operates in several countries and has an extensive range of services that they can provide. Let's take a look at the pros and cons of going with Care.com for your house cleaning needs.
- Simple and detailed interface
- Allows you to set your own price range
- Screening of professionals is available
- Able to see that a professional has been screened for fevers
- Each professional has a list of what they provide and what they do not provide
- You need to pay for a membership to get access to some of the more in-depth features
- Cleaners aren’t direct employees
Payment and Customer Service
The payment process with Care.com is straightforward and easy to understand. You can set the price range that you want to pay per hour for a home cleaning professional, and then Care will give you a list of providers in your area that meet that price range. You'll be able to determine how long it's going to take to clean your home and select the cleaner who meets the criteria you're looking for. So, if you want a cleaner who will work for $15 an hour to clean your home for 2 hours, you can arrange for that $30 cleaning with the cleaner upfront.
Care.com customer service can be accessed through their website, and you can call them with any concerns should you have them.
What People Are Saying
Care.com has an A+ rating on the Better Business Bureau's website. While some reviews online have referred to problems with billing, these often seem to be issues that are related to computer problems as opposed to the level of service that Care provides for customers. Reviews that are specifically related to experiences by both caregivers and those seeking caregivers have been positive overall.
The Bottom Line
Care is a company with a heavy focus on family. Their interface is simple and easy to understand and connects you with professionals who can provide the service you need quickly and easily. If you're looking to hire a professional home cleaner without having to worry about the hassle of determining how they're going to meet your needs, what they're going to charge, and whether or not they're reliable, Care.com can provide all the answers in one place in just moments.