Liberty Mutual Reivew
A leading and well-known name in the American insurance industry, Liberty Mutual provides affordable and trustworthy policies to drivers throughout the United States. Liberty Mutual also operates Safeco as a subsidiary, and the companies combine to deliver car insurance to millions of policyholders.
With value-laden discounts and a complete range of standard and optional auto insurance products, Liberty Mutual has broad appeal. The company’s imposing size and national footprint enable it to go toe-to-toe pricewise with any competitor, making it a solid option for customers who prefer the security and reliability of sourcing their coverage through a major provider.
In this guide, we’ll take a closer look at Liberty Mutual’s lineup of auto insurance products, examine its customer satisfaction standing and professional opinions, and weigh in with our take on whether it’s a company you should consider for your next auto insurance purchase. (Spoiler alert: it is.)
Liberty Mutual came into being on July 1, 1912. Originally known as the Massachusetts Employees Insurance Association, the venture was headquartered in Boston and remains based in Beantown today.
Liberty Mutual operates both domestically and internationally, and it fully or partially owns insurance companies in 18 countries throughout Europe, Asia, and the Americas. Its team includes approximately 45,000 employees, who work out of 900-plus office locations throughout the world.
Types of Auto Insurance Available From Liberty Mutual
Liberty Mutual offers every major type of car insurance a vehicle owner might need, including:
- Liability coverage: Liability insurance covers you for property damage and bodily injuries to other drivers or pedestrians resulting from an accident in which you were involved.
- Medical insurance coverage: This additional protection covers the medical expenses of you and your passengers should they require treatment following an accident.
- Comprehensive and collision coverage: These forms of coverage reimburse you for costs associated with repairing your vehicle. Comprehensive policies cover most non-driving-related risks, like theft and vandalism, while collision coverage protects you from repair costs arising from driving-related mishaps and accidents.
- Uninsured and underinsured driver coverage: If you are involved in an accident with an uninsured or underinsured driver whose policy will not cover the costs of your medical treatments or auto repairs, these protections fill in those gaps.
- Personal injury protection (PIP) coverage: PIP coverage is an extended form of medical insurance coverage that includes lost wages and personal services if injuries leave you unable to perform everyday duties and you need to hire someone to help you.
Car insurance requirements vary from one U.S. state to the next. If you’re not sure which forms of coverage are mandatory and which are optional where you live, do some research before you start shopping.
Unique Options and Policy Add-ons
Liberty Mutual also offers a long list of add-ons and policy options, many of which are difficult to find from other carriers or wholly unique to the company. Popular examples include:
- New car or better car replacement coverage: These packages reimburse you for the cost of a brand-new car or a newer replacement model if your current vehicle is totaled. Mileage and time limits apply.
- Guaranteed repairs: If your car needs repairs, you can have them done at a Liberty Mutual-approved shop, and Liberty Mutual will guarantee the repair work for however long you own your car.
- Gap insurance: This popular option covers you in the event that your car is totaled and you would be looking at a financial loss because you had an outstanding loan or lease balance.
- Deductible reduction fund: With this optional plan, Liberty Mutual will contribute $70 to a fund designed to reduce your deductible by $100 per year.
- Accident forgiveness: This policy feature forgives you for your first at-fault accident if you have not been involved in a crash and have not been convicted of a traffic offense within the past five years.
However, not all options are offered in all U.S. states. You’ll need to inquire locally if you’re interested in adding them to your quote or policy. Fortunately, Liberty Mutual’s online quote system begins by asking for your zip code, so its system will automatically display the options available in your area.
Discounts and Special Offers
Like most other insurers, Liberty Mutual extends valuable discounts to customers with certain characteristics. This is because people who meet certain profiles pose less statistical risk, enabling Liberty Mutual to offer advantageous pricing.
You may qualify for a discount on your Liberty Mutual car insurance if you:
- Own a home
- Are an active or retired member of the U.S. Armed Forces or reserves
- Drive an electric or hybrid vehicle
- Own a vehicle with safety features like anti-theft devices, anti-lock brakes, and lane departure warning systems
- Purchase your policy online
- Request an online quote from Liberty Mutual before your existing policy expires
- Opt for electronic document filing
- Cover multiple cars on the same policy
- Bundle your auto insurance with another type of coverage, such as home insurance or renters’ insurance
- Have good grades in school, or leave your car behind while you attend school in another city or state
Uniquely, Liberty Mutual also offers a special program for teachers, entitling them to collision coverage, personal property coverage, and vandalism loss protection for their vehicle at no additional cost.
In some jurisdictions, Liberty Mutual will also offer you a discount if you agree to allow the company to monitor your driving habits through the use of mobile technologies.
Pros and Cons
After taking a broad spectrum of reviews and customer opinions into account, some clear trends emerged with regard to Liberty Mutual’s strengths and drawbacks.
- Outstanding financial strength and stability
- A complete lineup of standard and options coverage types
- A wide range of add-ons that extend your protection for low premium adjustments
- A generous accident forgiveness program
- Premiums are higher in some states than others
- Some customers say the company’s claims process is difficult to navigate, leading to some negative reviews and complaints
What Others Are Saying About Liberty Mutual Auto Insurance
Liberty Mutual has been accredited by the Better Business Bureau (BBB) since 1931. As of September 2020, it holds an A+ rating from the BBB.
The Bottom Line
Choosing to source your auto insurance through a well-established, respected industry leader is a wise idea. It lets you rest assured that you will be protected if you have to file a claim, and that the company has all the resources it needs to deliver every form of assistance to which your policy entitles you.
Liberty Mutual certainly fits this profile. It earns top marks for completeness of coverage and nationwide availability, while also posting strong scores for its convenience technologies and industry standing. Customer service ratings are average to above average, which is in line with other major insurance companies of Liberty Mutual’s size.
If you’re in the market for auto insurance or a new provider, there’s a lot to like about Liberty Mutual and you would do well to at least get a quote. Remember: you will also qualify for a discount if you request a quote before your current auto insurance policy expires.